Shopping & Shipping

If you need help placing an order, tracking your delivery or arranging an exchange, we're here to help.

Email us at

You can also contact us via social media, or instant chat available in the bottom right hand corner of the screen.

Please also bear in mind that our site is only a portion of the wonderful items we have in store, so please visit us in our Cowbridge or Cardiff location!



We are happy to refund or exchange unworn goods bought online within 14 days of purchase. Your statutory rights are not affected.

A Christmas gift not quite the right fit? Not to worry! Contact us directly and we will do our best to organise an exchange for you.

In-store Returns

Items bought in-store may only be exchanged within 28 days of purchase.

Gift Vouchers

If you were lucky enough to receive a Jon Ian Gift Voucher for Christmas and are eager to use it online then please contact us directly at